Privacy Policy
Information We Collect
We may collect the following types of information to provide our IT, cloud, and Microsoft 365 services:
1.1 Personal Information
When you contact us, sign up for services, or request support, we may collect personal information, including:
- Name
- Email Address
- Phone Number
- Billing Information (if applicable)
1.2 Technical Data
- IP Address
- Browser Type and Version
- Operating System
- Device Information
- Usage Data (e.g., time and duration of your visits, page views)
1.3 Cookies and Tracking Technologies
2. How We Use Your Information
1.1 Personal Information
When you contact us, sign up for services, or request support, we may collect personal information, including:
- Provide and maintain our IT and cloud services, including Microsoft 365.
- Improve and personalize user experience on our website.
- Communicate with you about service updates, support, and relevant information.
- Billing Information (if applicable)
1.2 Technical Data
- IP Address
- Browser Type and Version
- Operating System
- Device Information
- Usage Data (e.g., time and duration of your visits, page views)
1.3 Cookies and Tracking Technologies
We do not sell or share your personal information with third parties except in the following cases:
3. Sharing Your Information
3.1 Service Providers
We may share information with trusted service providers who assist in delivering services (e.g., hosting providers, payment processors).
3.2 Legal Compliance
We may disclose information if required by law or to protect our rights and the safety of our users.
3.3 Business Transfers
In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business assets.
4. Data Security
We take data security seriously and implement appropriate technical and organizational measures to protect your information. This includes:
- Using secure servers and data encryption.
- Regular security audits and updates.
- Limiting access to personal information to authorized personnel.
However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You may have rights regarding your personal information, subject to local laws. These rights may include:
- Accessing and correcting your personal data.
- Requesting deletion of your personal data.
- Opting out of certain data uses (e.g., marketing communications).
- Restricting or objecting to data processing.
To exercise these rights, please contact us at [info@hemsolutions.com].
6. Third-Party Links
Our website may contain links to third-party websites, such as Microsoft or cloud partners. We are not responsible for the content or privacy practices of these websites, so please review their privacy policies before providing any personal information.
6. Children’s Privacy
Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify users of significant changes by posting an updated policy on our website with a new effective date.