What Do Managed IT Services Mean for Your Company?
Blog What Do Managed IT Services Mean for Your Company? Table of Contents To stay abreast of new and evolving technologies, company owners must have an IT skill level that most do not have the time to develop. As a result, if businesses want to utilize technology to be competitive and efficient, they’ll have to depend on the IT skills of others. Recruiting specialists in every area IT impacts can be time-consuming and costly when considering all the current trends and technologies. It’s also possible to overspend on technology that wasn’t installed, with all of the ramifications considered. An IT service management company can be the difference between a sensible IT investment that advances your organization and issues on many levels from the outset. An expert on-hand who understands IT trends, where they’re going, what challenges they bring (and most crucially, how to overcome them) provides you with the advantage of managed IT services. Professionals like those at HEM Innovative Solutions have worked with companies like yours and in other sectors, so they know how to provide the finest solutions for your specific needs. The Cloud Is Changing Everything for Your Business Your company is shifting to the cloud, and your service suppliers have already done so, to some extent. If you use Microsoft 365, G Suite, Dropbox and the like, you’re in the cloud. Because of the increasing rate of cloud migration, company owners can no longer avoid it. According to predictions, cloud traffic will account for most global data center traffic soon. The bulk of cloud computing will be provided as a service (SaaS). The Probability of a Cyberattack on Your Company The more quickly businesses embrace new technology, the more opportunities hackers observe to take advantage of the security flaws they create. Businesses are particularly at risk from breaches involving account passwords and smart devices. The fast move to the cloud has resulted in sensitive corporate and individual customer data located in data centers. Cyber crooks are working harder than ever to steal information. A hacker just requires a single wrong configuration or a weak password to encrypt, siphon off, damage, or erase your data using ransomware. Managed services help secure your data as you transfer more of your organization to the cloud. They offer skilled initial setup, ongoing security upgrades, and assistance if you ever need it after a successful attack. Your managed service provider will set up multi-factor authentication techniques for your staff, thus providing an extra layer of security for your data assets. The proliferation of smart gadgets poses an increasing security risk. Smart gadgets include such items as locks and thermostats, voice assistants and video surveillance cameras. To combat assaults and viruses, a managed service provider can set up smart devices with the highest level of security protection. You’ll Need to Be Compliant Many company owners see the benefits of shifting to the cloud in terms of scalability, efficiency and cost-effectiveness. However, in the real world, data on the cloud must be safeguarded in the same way that it complies with rules. Your managed service provider should be capable of assisting your company in adhering to industry requirements, as well as privacy and data security laws on both a national and international scale. As more and more data is stored in the cloud, we anticipate ever-tougher restrictions to be implemented. Getting Ready for the Future Adopting new technology is a great approach to remain current and competitive in today’s industries. New technology may generate major problems if it is not properly selected, deployed, secured, maintained and supported. Consider, for example, a business’s software integration solutions; integrators like HEM Innovative Solutions can simply execute integration solutions since not every organization has an internal staff to do so. As a result, company owners want a managed service provider with knowledge in their sector and developing technology. A managed service provider is no different from a doctor or an auto mechanic, in terms of who you choose. Because you only pay for their services when you need them, you can get the experience you need, when you need it. Choose and use technology to your advantage, prevent pitfalls, and solve your greatest business concerns today and in the future. This can make all the difference in the world to your company’s success. Speak to your friendly Managed IT Services experts at HEM Innovative Solutions by visiting us online or calling (905) 362-9371 today.
Everything You Need to Know About Managed Security Services
Blog Everything You Need to Know About Managed Security Services Table of Contents Data security is becoming more difficult due to increased cyber attacks, the sophistication of these threats, and the inherent complexity of data systems themselves. How much easier would it be if you could free up some of the workload for your team or even an internal IT resource? Learn all you need to know about managed security services and how to hire one in Mississauga by reading this informative blog. How managed security services save you time and money Each day, threatening hackers scour networks and end-points for known vulnerabilities and then move in to launch attacks. Black-hat hackers sell their exploits on the dark web. Spyware makers offering bounties to reveal zero-days are also becoming more regular dangers (undocumented vulnerabilities). For small firms, it’s difficult to keep a staff on top of this constantly growing threat. What are managed security services (MSS)? Managed security services (MSS) refer to the practice of entrusting your organization’s cybersecurity to a third party. Malware infections, network penetration events, data theft from incorrectly configured databases, ransomware attacks and email phishing are just some of the threats which must be overcome in the information security field. Remote monitoring and response are all tasks which must be performed by the service provider, once the infrastructure has been installed and secured. Because of these partnerships, small and medium-sized businesses may avoid the expenses and time commitments associated with building their in-house cybersecurity staff. As a result, they won’t have to worry about things like data backups and redundancy, intrusion detection, firewall configuration, patch management, incident response, network monitoring and so on. Companies with a small security budget benefit from MSS since it offers a comprehensive security plan for a fraction of the usual price. MSS provider red flags While managed security services are advantageous, several warning signs point to a problematic supplier. Be on the lookout for these following things: Benefits of using HEM Innovative Solutions The security methods used by HEM Innovative Solutions are always up-to-date, so nothing is ever left to chance. We provide the following managed security services: For more information on managed security services, visit hemsolutions.com or call us in Toronto at (905) 362-9371 today.
7 Things To Look For In A Managed Services Provider
Blog 7 Things To Look For In A Managed Services Provider Table Of Content Technology is now at the heart of every business, from healthcare and education to financial services and manufacturing. As a result, IT is more crucial than ever. While many mid-market organizations are aware of this, many are unable to find or pay to hire in-house IT workers, particularly in specialty areas such as cybersecurity and cloud computing. Fortunately, there are a plethora of excellent Managed Services Providers (such as Hem) available to fill in the gaps. They are less expensive than permanent employees and provide you with 24/7 access to top IT experts who will ensure that your organization is up and operating efficiently and securely. As a result, you’ll be able to concentrate on other elements of your business with confidence. A few things to think about Managed Services Provider Values that Everyone Shares Find a provider who shares your beliefs and will work with businesses of your size. Choose a larger supplier if you’re a sprawling giant. On the other hand, mid-market enterprises would benefit from working with a smaller, more personalized service. A huge firm may be able to accept a managed services partner who sticks to process, but this is unlikely to work for a mid-market company that needs greater flexibility from its managed services provider. A smaller managed services provider might provide you with more flexibility and attention to your current needs. Record of Achievement Make certain that anybody you choose has a proven track record. Has the provider kept a large number of customers, or has a large number of them left? Is there a stable staffing level, or are there many turnovers, especially in the solution architecture and engineering teams? Has there been any senior management turnover? (Also, make sure they’re covered by insurance in case something goes wrong while they’re working on your systems.) Auditing And Certifications Done Right It’s also critical that the MSP’s processes and controls have been independently reviewed and approved by a third party. Request a copy of their SOC2 report or other audit documentation. An unbiased third-party evaluation is significantly more trustworthy than potentially hollow assurances from someone who only wants your money. Benchmarks for Performance Any MSP worth will agree to meet certain performance targets or face financial penalties if it fails to do so. According to CIO.com, service level agreements (SLAs) “establish the degree of service you anticipate from a vendor, giving out the metrics by which service is measured, as well as remedies or penalties if agreed-upon service levels are not fulfilled.” SLAs are an important part of every technology vendor deal. Without one, any big contract is vulnerable to misinterpretation and legal wrangling, not to mention financial loss for the client if things go wrong. SLAs not only keep providers on their toes, but they also encourage efficiency and innovation, which is beneficial to both sides. Time To Respond And Methods How long will it take to address and remediate a cybersecurity incident if one occurs? In this circumstance, who is responsible for what? Who is responsible for resolving difficulties with software that your company employs so that business activities are not affected, and consumers are not inconvenienced? SLAs frequently cover these topics. Scalability Will your MSP be able to keep up with your business’s expansion, or are they already overburdened with other clients and responsibilities? Is the service provider prepared with the talent and tried-and-true processes, such as the ITIL framework, to manage increasingly complicated challenges that may develop as your company grows? Communication Are they proactive in talking with you about potential concerns and how they’ll be addressed, in addition to being attentive when issues do arise? Hem fits all of the above criteria and more, so we are ready to assist you with all of your IT requirements. But, regardless of which MSP you choose, you now know what to look for. And here’s where you should begin because we’re so accommodating. Good luck with your shopping.
What Are Some Other Business Advantages of Managed Services?
Blog What Are Some Other Business Advantages of Managed Services? Table of Contents: Managed services are the future way because they enable businesses to identify and resolve technical issues before they negatively impact their operations. Thanks to proactive servicing and frequent maintenance, you may feel confident that your computer network will run smoothly and efficiently. Advantages to consider with managed IT services. Cost savings for your IT needs: Make better use of your IT budget by forming a long-term collaboration with a dependable MSP that will save you money over time. MSPs typically achieve this by keeping systems up to date, lowering hardware expenses, ensuring high levels of security, and giving professional expertise, all for a set monthly fee, allowing you to request as much support as you need without worrying about the bills stacking up. MSPs can help you consolidate your network apps and servers into a single data center, giving you constant visibility. This centralization allows all employees to work more quickly and with more accessibility regardless of their location. Access to your company’s data improves with a centralized system, offering your staff and executives more access. The system also provides secure mobile and online access points, allowing your employees to continue working while on the go. Continuously upgraded IT systems at no additional cost or risk: One of the benefits of ongoing monitoring and system management is that you can count on constantly improved IT systems at no additional cost or danger. Your IT systems will always be up to date, and you’ll have access to enterprise-level services at a reasonable price! Minimal downtime and large productivity gains: Thanks to advancements in network security and the proactive approach taken by MSPs in addressing potential hazards. You can practically ensure you won’t have to deal with the system failures and shutdowns that can stymie your growth. Your teams will be able to focus on their work and achieve higher productivity levels than ever before if you reduce technology-related difficulties. Peace of mind regarding efficiency and security: It’s a prevalent misperception that outsourcing reduces data security. Instead, you can relax knowing that MSPs must adhere to strict safety and data management standards and are built to provide reliable backup and recovery systems, making them far more capable of preserving your data than even in-house IT employees. Furthermore, owing to monitoring tools that address concerns early on, you won’t have to worry about system failures placing you in a time rush on a major project. Maintaining a long-term relationship with a knowledgeable service provider: Because your MSP will have significant knowledge of your business and system over time, you can expect exceptional service that is ready to help you at any time. To get any of these advantages, you’ll need to choose a supplier who will give you the time and attention you need, as well as a dependable service that will allow you to do your work without interruption. To do so, you’ll need to know what to look for in a dependable MSP partner.
What Does Technical Support Mean in Business?
Blog What Does Technical Support Mean in Business? Table of Contents: Learn about the importance of technical support in the workplace. Do you consider technical support to be a given? Some bosses do. That’s very understandable. Managers these days are so busy that they scarcely have time to think about anything else. With so much going on, it’s easy for managers to overlook how important technical support is to the success of their company. We live in a digital era where a company’s technology skills define it. A firm might come to a halt without the help and expertise of an IT team. The following are some of the primary benefits of technical support in the workplace: To put it another way, technical assistance guarantees that your company’s technology allows it to remain productive and, as a result, optimize its benefits—cost savings, increased productivity, enhanced product quality, and customer happiness. Technical support aids in the smooth operation of businesses and may also help promote word-of-mouth advertising and brand loyalty. Technical Support’s Role Businesses benefit from technical assistance. In other words, it gives you a competitive advantage by allowing you to rapidly and efficiently complete important business processes. If you’re a competitor, that’s tough to beat. Technical assistance can also assist you in making critical business decisions that will help you increase profits. At its most basic level, technical support monitors and maintains your computer systems provide the technical skills needed to keep them working properly, and gives the know-how to customize your system to your individual needs. This increases production and efficiency. Technological assistance, in a nutshell, handles technical issues that can halt a company’s business processes. It provides the following services: In another way, technical assistance minimizes downtime caused by interrupted IT services, increases system uptime, and handles end-user difficulties, system incidents, and technical issues. What Kinds of Businesses Require Technical Support? What types of businesses rely on technical assistance? A wide range of businesses uses this tool. These businesses range from Fortune 500 corporations to small and medium-sized businesses and everything in between. The greatest technical support is used by companies that provide technology items. Legal, financial, and medical offices, on the other hand, are professional service organizations. Technical support is also used by manufacturers, retailers, and telecommunications businesses. Some firms’ technical support staff are divided into two service areas: Help Desk and Customer Support Service. Internal help desk teams are responsible for resolving and troubleshooting technical issues for internal users. Customer support teams handle external end-user issues and service requests. These groups serve as a single point of contact for users and service providers, and team members are sometimes a customer’s lone point of contact with a corporation. Only as good as the people that work for them The quality of technical support staff is only as excellent as its members. So, if you’re thinking about starting or expanding a technical support team, you’ll want to hire devoted people with the necessary talents, commitment, and personality. The capacity to tackle complicated technological difficulties is the basic competence of a technical support specialist. Support professionals will need to be familiar with some programming languages as well as any essential knowledge. Other technical support abilities include: Technical assistance People who deal with end-users and customers who call, email, or chat online require good telecommuting skills and phone techniques. They must also be able to test new software that has been brought in by a corporation and instruct others on how to utilize it.
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Key Advantages of Azure Cloud Managed Services
Blog Key Advantages of Azure Cloud Managed Services Table of Contents: How Azure Cloud Computing Can Help Your Business Technological revolutions continue to come, and contemporary companies need to adapt to new methods to stay competitive. One of the main changes to the operational models a business has to evaluate is switching to a cloud service provider when handling information. Microsoft Azure Cloud Services offers an extensive range of options for businesses to speed up their digital transformation efforts and use new technology to benefit their company. Since the turn of the decade, cloud technology has made smaller businesses cost-effective, providing them access to the same capabilities as big, global companies. This has led to substantial cloud technology investment by SMBs – an estimated $115 billion being spent on public cloud technology by small and medium-sized enterprises. Azure Cloud and Data Security services Microsoft has been the primary operating system and productivity solution supplier for decades to protect all of the information in its products and services in the Azure cloud. There is a lot of resources and effort to secure the on-site data centers of an organization in which the least misconfiguration may expose the business to sophisticated threats and exploits. Microsoft Azure includes all information security components, and clients have access to the newest technology in attack prevention and detection. Cloud Security Center Microsoft Azure Various security solutions and architectural implementations guarantee all company data is secured as part of the Microsoft Azure Cloud Security Center. Advanced threat protection and threat intelligence reports utilizing Windows Defender analytics and information protection categorize and protect particular information from illegal communication via labels for documents and e-mail. Similarly, each sent byte of data is safe against external threats using network segmentation and encryption. Microsoft Azure Cloud Services utilizes threat monitoring agents to produce security warnings and threat reports in real-time. These reports offer insights into the attackers, their goals and the methods used. Improved scalability and sustainability of the business One of Microsoft Azure Cloud Services’ greatest benefits is the scalability provided by the platform for companies. Traditionally, the supply of new infrastructure to businesses as companies developed and evolved would be long and expensive. With a strategy-based collection of cloud centers worldwide, the Microsoft Azure Stack ensures 24/7/365 service availability. Azure averaged its cloud infrastructure in the previous year at 99.995%, indicating a total downtime of 26 minutes per year globally. By deploying additional servers in its regions by 2021, Microsoft aims to increase this figure. Azure Cloud Services is now using physical infrastructure on all continents. This improves access times and also allows replication when businesses wish to extend their company beyond the US. Microsoft Azure Cloud Services utilize elastic pools for Data Management Systems to provide the same degree of database performance that businesses demand from their host systems. These elastic SQL database pools provide businesses with the greatest value for money while remaining within their specified budgets. Simple and effective recovery from disasters The loss of data poses a significant danger to any business. Both the effect of losing income in downtime and the work needed to reconstruct the information may cost firms hundreds of thousands if they don’t already have an adequate business continuity plan. A catastrophe recovery plan calls for many included redundancies while reaching an acceptable time-to-recovery goal. Companies may implement unique recovery criteria using Microsoft Azure for distinct BUs (business units) and data types. Companies may test their efficiency plans as often as necessary and achieve a perfect balance between the costs and management of their data recovery operations. Running backups and sophisticated programs in the cloud environment will decrease the time it takes to recover from any failure and reduce the danger of a ransomware attack. Business and Advanced Data Analytics The Microsoft Azure technology stack provides integrated analytical tools for shaping and visualizing information for better decision-making. Real-time dashboards covering reaction times, data flow and information flow and processing and the capacity to analyze large data may enhance business processes more often and correctly. Advanced analytics may help businesses with behaviour-based segmentation clients guarantee a customized experience and improve their happiness. Include machine learning tools with flexible models to prove novel methods and to evaluate projects before they are released on the market. Cloud services provided by Microsoft Azure Integration and management of the mobile workforce Besides the Azure Active Directory (AD) as an access control system, the platform also offers sophisticated third-party connections through an API (Application Program Interface) and direct Office365 integration. Additional products such as Microsoft Dynamics 365 Company Central provide a comprehensive ERP system to enhance business processes and boost monitoring. As the Microsoft Azure platform is accessible via linked mobile devices, IoT technologies and productivity may be used by SMBs. Since most businesses depend on Windows-based software to perform most of their everyday activities, shifting to a digital-first business model makes sense, utilizing the Microsoft Azure Cloud Services platform. Compared with competing cloud options like AWS, Azure is simpler to deploy and less disturbing for most companies. The move to Microsoft cloud services is a natural and simple match for companies that have known their technology for decades. One of Microsoft Azure Cloud Services‘ benefits is shared responsibility for information security policies and compliance frameworks. Since Microsoft offers tools and mechanisms for data security, the sole duty of the business is to categorize and manage certain kinds of data.
Legacy Phone System to VoIP Phones: Why You Need to Make the Switch
Blog Legacy Phone System to VoIP Phones: Why You Need to Make the Switch There’s are very few things that have been subsumed so completely into our personal and professional lives like the internet has. Entire businesses have gone digital—from entertainment to financial transactions, everything’s done digitally now. The digital revolution has transformed how we interact with each other, to the extent that we can’t even imagine how we used to live without it. This being the case, digital communication is no longer optional for workplaces; it’s a necessity. Many companies have already taken the necessary steps to eliminate legacy phone systems and have implemented unified digital communication methods built around VoIP communications. For those who’re on the fence about whether or not they should make the switch to VoIP, here are some of its fantastic benefits. Cost-Effective Switching to a VoIP communications system helps businesses save on costs, especially those that need to make long-distance calls, both national and international. Communications over legacy phone systems are tolled calls that a local PSTN service provider carries. As a result, long-distance calls and international calls can be quite expensive. Moreover, both the speed of the communication system and the amount of data that can be carried also tend to be capped. A VoIP system carries calls over the internet and may eliminate your toll charges altogether. Automated Support A VoIP system utilizes voice or text-based chat bots to solve common problems and handle customer support requests. If a request is more complex, it’s automatically transferred to a human operator. This will significantly reduce your need and dependency on personnel to handle customer support. Improved Security There’s a marked difference between legacy phone systems and VoIP phone systems in that the latter significantly improves security. A VoIP system provides users with access through a profile that’s locked with a password. Users cannot make or receive calls without logging into the system. A VoIP system also allows you to restrict the types of calls your employees can make. Increased Accessibility Now that your employees aren’t tied to a physical phone that they can’t carry around with them, they can use smart devices to access the VoIP system and make internal and external calls wherever they are. If you’re looking to integrate a state-of-the-art VoIP phone system for your small business in GTA, Ontario, then you’ve come to the right place. We’re a leading IT consulting firm that offers a wide range of managed IT, digital signage, infrastructure cabling, and networking services. We offer cutting-edge VoIP phone systems to improve businesses’ digital communications and help them save on costs. Connect with us to get a quote, or call us at (905) 362-9371.
4 Reasons Why Cloud Computing Services Are the Future
Blog 4 Reasons Why Cloud Computing Services Are the Future IT-enabled technologies have been delivering their services to medium and large-scale businesses for decades. Cloud computing is a major evolutionary shift in IT services that expand existing facilities with more flexibility. Cloud computing is the distribution of processing capacity and applications to various systems within the enterprise via a network of computers linked together. Today, companies continue to adapt managed cloud services to add to their information technology and digitization processes without the need for investing in new and costly architecture, hardware, or software. You can rely on IT service providers to facilitate your businesses with managed cloud services.Here are some of the benefits of shifting to the cloud. Boosted Company Operation Cloud technology offers scalability, which means companies can opt for IT solutions according to their business size and cloud usage. Azure Cloud Managed Services can simply alter your cloud usage according to your needs. You can opt for cloud technologies according to your computing needs. For instance, if you have a large business, you can choose cloud services with various new applications. According to Business Insider, Toyota was the first large-scale company to use cloud services to turn its cars into a connected platform. Cloud-based applications add value to your customers and boost productivity. The cloud provider charges a monthly fee according to your company’s utilization. Enhanced Customer Service Customers today look for everything online. Therefore, they are frequently in search of quick answers and flexible purchase options. With managed cloud services, employees and consumers worldwide can easily access information from one platform throughout the day. You can use cloud technologies on laptops, cell phones, and desktop computers to connect with customers, employees, or colleagues to make critical business decisions. Cloud services have been playing a significant role in helping businesses share information efficiently. Workplace Flexibility The recent transition to work-from-home practices has made it crucial for companies to adapt to managed cloud services. When all the work information is available on the cloud, employees can work from anywhere in the world without having to worry about data accessibility. According to a Gallup poll, cloud technologies enabled the transformation to increased telecommuting workers across various industries, which jumped from 9% in 1995 to 37% in 2015. Safe Data Storage Intellectual property security and the protection of classified information is paramount for every business regardless of how large or small it is. Cloud services improve a company’s security record by providing end-to-end security with Advanced Threat Protection (ATP) and data back-ups for all the information. According to a RightScale survey, companies with adopted cloud technologies are no longer worried about data security today. If you’re looking for affordable, efficient, and comprehensive Managed Cloud Services in Toronto or nearby areas, connect with us at HEM Innovative Solutions. We offer Azure Cloud Managed Services to help you scale up operations as your company grows and expands. Get a quote with us today!
Transitioning to Technical: Why Your Company Needs a Virtual Presence
Transitioning to Technical: Why Your Company Needs a Virtual Presence Developing a virtual presence for your small business means more than merely establishing a website with your company’s name and address on it. The digital age has revolutionized commerce to the point that it is difficult to imagine going back to how things were just a few decades ago— an overwhelming majority (87 percent) of shoppers begin their search for products online. What all this means is that a virtual presence is essentially a virtual version of your business setup. In this post, we’re going to discuss why your business needs such a setup. Let’s get right into it. Increased Accessibility The Internet doesn’t have closing hours, which means that every portal your business offers online gives it a virtual 24/7 showroom. This improves accessibility, allowing potential customers to browse through your company’s products or services after business hours, in the comfort and privacy of their own homes. If your business sells products, setting up an online store or e-commerce website will provide your customers with the convenience to place orders whenever they wish to. This is great for when you’re hosting a sale because customers can place their order as soon as they’re interested, as opposed to waiting for your store to open and then travelling to it. Selective focus point on Credit card background – Vintage effect style pictures Brand Awareness Building Having a virtual presence isn’t simply about providing your customers with increased access; it’s also about giving them the opportunity to check your business out. Seeing as how you mostly control how to present your business online this allows you to market your brand the way you choose to. Increased customer interactions, online reviews, and the quality and frequency of your posts all work towards building awareness of and customer trust in your brand. Larger Audience Of course, this goes without saying, but the online world is far larger than the few metres local to your store or office. A virtual presence reaches out to a far larger audience, local and international, comprised of the customers you’re targeting as well as those outside it. For effective IT services and consulting and network cabling infrastructure services in Mississauga, ON, get in touch with us at HEM Innovative Solutions. We are a trusted name in the world on managed IT solutions and digital advertising. Our company helps small businesses in Mississauga get off their feet and achieve results with our managed IT support services, Azure Cloud managed services, and network & connectivity services. Get a quote or call us at (905) 362-9371.